Frequently Asked
Questions

GiftKori is a secure gift card exchange platform that connects verified buyers and sellers worldwide. Users can list their unused gift cards for sale or browse available cards to purchase. All transactions are protected by our escrow service, ensuring both parties are satisfied before funds are released. We provide a safe, transparent marketplace for gift card trading with competitive rates and comprehensive fraud protection.

Creating an account is free and takes just a few minutes. Click "Get Started" on our homepage, provide your email and basic information, then verify your identity with a government-issued ID and phone number. This verification process helps protect all users on our platform and is required for trading gift cards. Once verified, you can immediately start buying and selling gift cards.

We support a wide variety of popular gift cards including Amazon, iTunes, Google Play, Steam, Walmart, Target, Best Buy, eBay, Nike, and many more. Our platform accepts both digital and physical gift cards from major retailers and brands. If you're unsure whether your gift card is supported, contact our support team who can help verify if we accept your specific card type.

The minimum trade amount is $10 to ensure cost-effective processing. For most gift card types, there's no maximum limit, though high-value transactions may require additional verification for security purposes. New users have initial trading limits that increase as they build a positive trading history on the platform. Contact support if you need to trade particularly large amounts.

Our escrow service acts as a trusted intermediary for all transactions. When a buyer purchases a gift card, their payment is held securely in escrow while the seller provides the gift card details. The buyer then has time to verify the card works correctly. Once both parties confirm the transaction is complete, the funds are released to the seller. If there's a dispute, our support team investigates and resolves the issue fairly.

Most trades are completed within 24 hours. The timeline depends on how quickly both parties respond and verify the transaction. Sellers typically provide gift card details within a few hours of payment, and buyers have up to 24 hours to confirm the card is valid. For frequently traded cards like Amazon or iTunes, transactions often complete much faster, sometimes within 1-2 hours.

When listing a gift card for sale, you'll need to provide the card brand, denomination, expiration date (if any), and current balance. For physical cards, you may need to upload clear photos of the front and back. For digital cards, you'll provide the card number and PIN/security code. All card details are encrypted and only shared with verified buyers during active transactions.

Trades can be cancelled before the gift card details are exchanged, but once the seller has provided card information, cancellation requires mutual agreement or dispute resolution. Buyers have a verification period to confirm the card works as described. If there are legitimate issues with the card, our support team will help resolve the situation and may cancel the trade with appropriate refunds.

We employ multiple layers of fraud protection including mandatory identity verification, AI-powered transaction monitoring, user reputation systems, and 24/7 security monitoring. All users must verify their identity with government-issued ID before trading. Our escrow system protects both buyers and sellers, and suspicious activities trigger automatic security reviews. We also maintain a database of known fraudulent gift cards to prevent their sale.

If you receive an invalid or already-used gift card, immediately report the issue to our support team with evidence (screenshots of error messages, etc.). Our escrow system holds the seller's payment until you confirm the card works. We'll investigate the issue, and if the card is indeed invalid, you'll receive a full refund and the seller will face penalties. We have a zero-tolerance policy for selling invalid cards.

We use bank-level security measures including 256-bit SSL encryption, secure data centers, and strict access controls. Personal information is encrypted and stored securely, and we never share your details with third parties without permission. Payment information is processed through certified payment providers and is not stored on our servers. We're fully GDPR compliant and regularly audit our security measures.

Yes, all users must complete identity verification before they can buy or sell gift cards. This includes government ID verification, phone number confirmation, and email verification. We also implement ongoing monitoring and may require additional verification for high-value transactions. Users who violate our terms or engage in fraudulent activity are immediately banned from the platform.

We accept multiple payment methods including PayPal, bank transfers (ACH), wire transfers, major credit/debit cards, and select cryptocurrencies. Payment method availability may vary by region. Sellers can choose their preferred payout method when listing gift cards. All payments are processed securely through certified payment processors with full encryption and fraud protection.

Buyers pay no fees for purchasing gift cards. Sellers pay a small transaction fee (typically 2-5%) when they successfully sell a gift card, which covers platform maintenance, security measures, and customer support. Fees may vary slightly based on payment method and gift card type. All fees are clearly displayed before you complete a transaction, with no hidden charges.

Once a buyer confirms they've successfully received and verified your gift card, payment is processed immediately. PayPal payments are typically instant, bank transfers take 1-3 business days, and cryptocurrency payments are processed within minutes. The exact timing depends on your chosen payment method and your bank's processing times.

Our escrow system protects buyers by holding payment until they confirm the gift card works as described. If you receive an invalid, used, or significantly different card than advertised, you can dispute the transaction within the verification period for a full refund. However, once you've confirmed a valid gift card and used it, refunds are not possible as gift cards cannot be "returned" once redeemed.

Our support team is available through multiple channels: email at [email protected], phone at +1 (555) 123-4567, live chat during business hours, and our comprehensive help center. We typically respond to emails within 24 hours, live chat within 2-3 minutes, and provide 24/7 emergency support for urgent account security issues. Choose the method that works best for your situation.

Yes, trading limits automatically increase as you build a positive trading history on our platform. New users start with lower limits for security purposes, but these limits increase after completing successful transactions and maintaining good standing. Users who need higher limits immediately can contact support to request a review, which may require additional verification.

Use the "Forgot Password" link on the login page to reset your password. Enter your email address, and we'll send you a secure password reset link. For security reasons, these links expire after 24 hours. If you don't receive the email, check your spam folder or contact support. We may require additional identity verification for password resets to protect your account.

Yes, you can request account deletion by contacting our support team. Before deletion, ensure all active trades are completed and any pending payments are resolved. Account deletion is permanent and cannot be undone. For security and legal compliance, we may retain certain transaction records as required by law, but personal information will be securely deleted according to our privacy policy.