💰 Refund Policy

1. Overview

GiftKori LLC ("Company," "we," "us," or "our") is committed to providing fair and transparent refund policies for all users of our gift card exchange platform. This Refund Policy explains the circumstances under which refunds may be provided, the process for requesting refunds, and the protections in place for both buyers and sellers.

2. Escrow Protection System

2.1 How Escrow Works

All transactions on GiftKori are protected by our escrow system, which:

• Holds buyer payments securely until transaction completion
• Provides a verification period for buyers to confirm gift card validity
• Releases funds to sellers only after buyer confirmation
• Protects both parties during the transaction process

2.2 Verification Period

Buyers have up to 24 hours to verify that purchased gift cards work as described. During this period, payments remain in escrow and refunds can be processed if issues are discovered.

3. Refund Eligibility

3.1 Eligible Refund Scenarios

Full refunds are available in the following circumstances:

• Invalid Gift Cards: Gift cards that are already used, expired, or have zero balance
• Misrepresented Cards: Gift cards that significantly differ from the listing description
• Technical Issues: Platform technical problems preventing transaction completion
• Seller Non-Performance: Seller fails to deliver gift card details after payment
• Fraud Protection: Transactions identified as fraudulent during our security review

3.2 Non-Eligible Scenarios

Refunds are generally not available in these situations:

• Buyer changes their mind after confirming a valid gift card
• Gift card used or redeemed by the buyer after confirmation
• Minor discrepancies that don't affect card functionality
• Market rate changes after transaction completion
• Buyer error in selecting the wrong gift card type

4. Refund Process

4.1 Requesting a Refund

To request a refund, users must:

• Contact our support team within the verification period
• Provide detailed explanation of the issue
• Submit supporting evidence (screenshots, error messages, etc.)
• Cooperate with our investigation process

4.2 Investigation Process

Our support team will:

• Review the refund request within 24 hours
• Investigate the claimed issue thoroughly
• Contact both parties for additional information if needed
• Make a determination based on evidence and platform policies

4.3 Refund Processing Time

Once approved, refunds are processed as follows:

• PayPal: Instant to 24 hours
• Credit/Debit Cards: 3-5 business days
• Bank Transfer: 3-7 business days
• Cryptocurrency: Within 2 hours

5. Dispute Resolution

5.1 Internal Dispute Process

When buyers and sellers disagree about transaction issues:

• Our support team acts as neutral mediator
• Both parties present their case with evidence
• We review transaction history and communication records
• Decisions are made based on platform policies and evidence

5.2 Appeal Process

Users who disagree with dispute decisions can:

• Request a review by a senior support specialist
• Provide additional evidence not previously considered
• Receive a final decision within 5 business days

6. Platform Fees

6.1 Fee Refunds

Transaction fees are handled as follows:

• Full Refunds: All fees are refunded to the buyer
• Seller Fault: Seller may be charged for transaction fees
• No Fault Scenarios: Fees may be waived by platform

6.2 Non-Refundable Fees

Certain fees are non-refundable:

• Payment processing fees for completed transactions
• Currency conversion fees
• Premium account subscription fees (except for billing errors)

7. Seller Protections

7.1 Seller Safeguards

We protect legitimate sellers through:

• Thorough investigation of all refund claims
• Evidence-based decision making
• Protection against fraudulent buyer claims
• Clear communication throughout the process

7.2 Seller Responsibilities

To maintain refund protection, sellers must:

• Provide accurate gift card descriptions
• Deliver valid, unused gift cards as described
• Respond promptly to buyer inquiries
• Cooperate with dispute resolution processes

8. Special Circumstances

8.1 Technical Issues

When platform technical issues affect transactions:

• Full refunds are provided for incomplete transactions
• Compensation may be offered for inconvenience
• Priority support is provided for affected users

8.2 Account Suspension

If accounts are suspended during active transactions:

• Pending transactions are reviewed individually
• Legitimate transactions are allowed to complete
• Funds are returned as appropriate based on circumstances

9. Chargeback Policy

9.1 Chargeback Prevention

Our escrow system and dispute resolution process are designed to prevent the need for credit card chargebacks. We encourage users to work through our support system before initiating chargebacks with their payment providers.

9.2 Chargeback Handling

When chargebacks occur:

• We investigate the underlying transaction thoroughly
• Provide documentation to payment processors as needed
• Work with users to resolve issues without impacting their credit

10. Refund Limitations

10.1 Time Limits

Refund requests are subject to time limitations:

• Initial refund requests must be made within 24 hours of purchase
• Disputes can be opened up to 7 days after transaction completion
• Appeals must be filed within 30 days of original decision

10.2 Maximum Refund Amount

Refunds cannot exceed the original transaction amount plus applicable fees. We do not provide compensation beyond the direct financial loss from the transaction.

11. Contact Information

For refund requests or questions about this policy, please contact us:

12. Policy Updates

We may update this Refund Policy periodically to reflect changes in our services or legal requirements. Users will be notified of significant changes through email and website notices. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Effective Date

This Refund Policy is effective as of December 23, 2024, and applies to all transactions conducted on the GiftKori platform from that date forward.